Cellphone Repair Technician - Bilingual

  • Bronx, NY

Compensation

: $76,480.00 - $123,130.00 /year *

Employment Type

: Full-Time

Industry

: Telecommunication/Wireless/Cable



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Cellphone Repair Technician - Bilingual


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Our team of Cellphone Repair Technicians keep our customers connected by repairing their mobile devices.? Youll work inside a retail store and be the face of Asurions in-store operations team delivering our award-winning personalized customer resolution experience.


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What will you do?



  • Engage with and reassure customers to deliver outstanding customer service.

  • Resolve customer issues relating to equipment problems by fixing phones, tablets and other consumer electronics by determining the most effective repair method.

  • Meet or exceed key performance objectives including service and repair metrics.

  • Perform various inventory tasks such as counting and monitoring inventory levels.

  • Demonstrate Asurions Core Values in all interactions.


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What we offer:



  • Competitive pay and benefits including health, dental, and vision.

  • Retirement Savings Plan (401K)

  • Paid Time Off

  • Tuition Reimbursement Program

  • Ongoing training to grow your skills

  • Uniform allowance

  • Subsidized cell phone plan

  • Apple & Samsung Repair Certifications


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If youre a good fit for the job, youll have:



  • Bilingual abilities - Spanish/English Preferred

  • Six months face-to-face customer service experience

  • Six months experience with product service support or troubleshooting electronics

  • High School diploma or equivalent

  • Strong oral and written communication skills

  • Strong teamwork and collaboration skills

  • Basic knowledge of Microsoft Office

  • Flexibility to work any hours between 10 AM EST to 8 PM EST (Monday through Saturday) and 12 PM EST to 6 PM EST (Sunday)


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Store Location:


2151 White Plains Road


Bronx, NY 10462




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CPT1


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SUP07025 - Bronx - New York - US - 2019/07/02


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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